The Abitronix and Dialpad partnership recently transformed a major NYC staffing agency by replacing their legacy systems with an AI-powered cloud contact center. Facing high call volumes and a need to transition 100% remote, the agency turned to us for a mission-critical solution.
The Transformation:
- 100% Remote Transition: Successfully moved an NYC call center to a remote model with 99.999% uptime, ensuring zero service interruptions for essential city agencies.
- Massive Scalability: Currently managing over 3,000 daily calls across three shifts with seamless cloud infrastructure.
- AI-Driven Performance: Reduced resolution times using AI Live Coach and gained total visibility through the AI Coaching Hub.
- Multilingual Support: Implemented real-time transcription and coaching in both English and Spanish.
By choosing Dialpad over competitors like Five9, this agency gained the scalability and real-time insights needed to stay competitive in a fast-paced market.
